Situation

Paradigm provides medical case management services for individuals receiving complex, intensive medical care as a result of a work-related catastrophic injury by serving as the medical and financial liaison as well as a critical contact between medical providers and carriers. Due to the complexity and severity of such cases, clinical care requires extensive, detailed reports on each injured worker.

Although Paradigm developed a custom clinical data form a few years ago, the content volume required in these types of cases often expands to more than 24 custom views of client records, each consisting of several information fields. As a result, clinical staff tasked with updating and managing case information experience significant time delays and loss in productivity when required to download, display, and navigate the custom forms. Even more delays result when files must be formatted into contract documents as this process involves multiple format conversions that at best are very time-consuming, and at worst can cause their applications to stop responding. Lost time associated with handling inefficient software solutions and processes in turn affects the timeliness of case management Paradigm can provide to its clients.


Solution

As a mid-market customer in the Microsoft® Office Rapid Deployment Technology Adoption Program, Paradigm seeks to continue to enhance its medical case management process by upgrading to a solution based on the 2007 Microsoft Office system. To help assist in planning, solution development, and management of the deployment across Paradigm, the organization will look to the Allin Corporation, a Microsoft Gold Certified IT consulting firm headquartered in Pittsburg, PA.

The primary function of the new medical case management solution will be to enable clinical staff to view, access, and make updates to XML-based records through a central site created in Microsoft Office SharePoint® Server 2007. Using built-in features such as Microsoft Office InfoPath® 2007 form libraries will enable Paradigm’s clinical staff to store and generate case reports and make them easily accessible to other medical staff across the organization. New reader function in Office InfoPath 2007 will also help ensure that clinical team members can quickly and securely view forms even if their workstations are not equipped with the new software.

To address and simplify formatting inadequacies specifically, Allin will activate the new Word Wizard feature in InfoPath 2007 so that Paradigm staff can automatically convert InfoPath forms to documents. Combined, these features assist the organization in both addressing productivity challenges currently shared among clinical staff and enabling Paradigm to meet regulatory requirements.


Benefits