Allin is uniquely positioned to offer interactive Smart Phone/Pad applications, which integrate with Allin’s existing ITV offerings. With Allin’s DigiMobile Service, guests can access important applications on their mobile devices, increasing accessibility and overall guest satisfaction.
DigiMobile™ Offers:
- Instant updates and coordinated content management through DigiManager,
Allin’s browser-based application management software
- Seamless integration with ITV system media for an extension of applications
and services
- Guest access to essential services and information from any location on the
property
- Instant marketing and promotional messaging to guests via phones
- Consistent look and feel across media touch points
- Reporting features in DigiManager for data collection
Base Applications
The following applications are available as part of the DigiMobile Base
Package. Passengers download the functionality to their mobile devices via the
Apple, Windows, or Android application marketplaces.
Mobile Device Registration
This application is
required to activate the guest’s mobile device for use with DigiMobile.
The guest is instructed to securely register their device by accessing the
“Register Phone” function on their in-room ITV system.
The guest selects their name, enters the registration code displayed on the
TV, and selects “Register.” Once registration is complete, they may use
DigiMobile to access customized information and conduct transactions anywhere on
the property.
Language Selection
Allows the guest to view
DigiMobile applications in any available system language.
Guests select a language, and all dynamic text in the system immediately
changes to the selected language, as it does in the Allin ITV system.
Calling (Phone-to-Phone)
This application allows
calling between registered phones via the property’s wi-fi network.
The guest selects the “Make Call” option from the Main Menu within the
application.
Chat (Phone-to-Phone)
This application allows
chatting (conducted via the wi-fi network) between all devices registered to a
single room.
The guest selects the “Chat” option from the Main Menu within the
application.
Daily Activities Schedule
In DigiManager users
create and populate activities with content including description, image, and
video. Users also define activity types and locations and create activity
schedules.
The DigiMobile extension of the Activities module allows guests to browse
activities taking place around the property, organized by type and time. Guests
may add activities they like to their personal calendar, which is also
accessible via DigiMobile.
Messaging
DigiMobile messaging allows staff to
send messages to guests or groups of guests. This enables staff to instantly
reach guests with marketing, promotional, or informational messages even if they
aren’t in their room.
Guests can send messages to other devices registered to their room, including
the TV. On properties with DigiHD ITV the module allows staff to add the
“Contact Me” button, so guests can respond to the message instantly from their
mobile device.
General Information with “Contact Me” Functionality
General information (GI) provides important information about services and
facilities on the property, and each GI application is managed separately within
DigiManager. Users add information organized by Topics, Sections and Items with
text descriptions, images, and video. The user also determines if the “Contact
Me” instructions will be added to any Item.
With General Information on DigiMobile, guests can access the information
they need when and where they need it. Some popular uses for GI modules include:
General Information, Guest Services, and Spa.
“Video Only” Modules
Any number of videos can be
deployed as Video Only modules, and can be accessed from the DigiMobile Main
Menu.
When selected, the video plays on the mobile device and the guest is returned
to the Menu when the video is completed.
Folio Review
Folio review requires direct
integration with the property management system and displays current account
transactions associated with the room to which the mobile device is registered.
Guests can check their account “on the go” for increased convenience.
Restaurant Information, Menus, and Reservations
Restaurants are organized under “Restaurant Types,” and users populate
information about the restaurants including text, images, and video. Users may
also upload actual restaurant menus.
The guest selects a restaurant to view information about the restaurant. They
can then select the “View Menu” button to see the current menu for the selected
restaurant, or the “Reservations” button if reservations are applicable for the
restaurant.
Excursions and Event Tickets
The Excursions and
Event Ticket applications utilize the current integration with the on-site PMS
system for ticket management, inventory, purchasing, and transactional
components including age verification.
Guests can view details, images, and video about all tours available, as well
as events and event times. Guests can then make ticket purchases right from
their phone, eliminating the need to go back to the cabin or wait in line.
“Contact Me” Functionality on DigiMobile
If the
“Contact Me” instructions are activated on any Item, the guest can request to be
contacted regarding the Item. When selected, an e-mail is instantly
generated by the system and sent to the staff member responsible.
“Contact Me” functionality is available in General Information and Messaging,
and with DigiMobile guests can respond to these items/messages instantly from
anywhere on the property.
Offer your guests convenient, unparalleled access to information and
services offered at your property.
For more information about DigiMobile and all the applications available in
the base package, as well as on new applications currently under development,
contact Allin Interactive at
AllinInteractiveSales@Allin.com