Immediate service is provided for technical calls, and most support issues are handled over a remote connection to each vessel. When required, Allin’s Client Support team will travel to client sites, ships, and dry docks around the world to deliver service and support.
Structured Support Framework
Support is delivered under a structured framework using “Target Resolution Time Frames” to prioritize each response.
Allin Interactive Support Programs
Allin offers support and maintenance services either on a time-and-materials basis, or under a fixed annual support and marketing effectiveness program, the DigiPremium™ Support Program.
DigiPremium™ program participants receive periodic visits to their vessels for system check-ups, maintenance, and training, in addition to a bank of miscellaneous support credits.
DigiPremium™ onboard visits include the following:
- A full health check-up of the system
- An upgrade to the most recent DigiMix™ base software version (includes skinning)
- New feature training for onboard personnel
- System use training for new personnel
- A marketing evaluation of system usage, which includes follow-up reports with suggestions for maximizing system effectiveness and generating revenue
Featured News
Allin Corporation Financial Information Available on Pink Sheets Web Site
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Allin Interactive Selected by MSC Cruises as ITV Provider on MSC Magnifica
MSC Cruises Signs ITV Agreement with Allin Interactive for MSC Magnifica[View]
Featured Success Stories
P&O Cruises Connects with Guests using Allin ITV
ITV Ship-to-Cabin Messaging Effective for P&O Marketing Strategy[View]
Allin Develops Software to save TMT Time and Money
TMT contracts with Allin Consulting to build a clock in/clock out telephony system, automating payroll and integrating seamlessly into backend systems. [View]
Contact
Allin Interactive
Phone: (954) 630-1055